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Terms of Service

Last updated: July 26, 2026

1. Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of the websites, software, and services provided by Mazal ("we", "us", "our"). By creating an account, purchasing a subscription, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, do not use the services.

You must be at least 18 years old and able to form a binding contract to use the services. If you use the services on behalf of a business, you represent that you are authorized to bind that business to these Terms, and "you" refers to that business.

2. Services

We provide AI-enabled software and related professional services as described on our website and in any applicable order or statement of work. We may update, improve, add, change, or discontinue features over time, with reasonable notice where practical. We do not guarantee that the services will be uninterrupted, error-free, or available at any particular time.

3. No professional advice; service-specific disclaimers

Our services and their outputs are provided for general business and informational purposes only. They are not a substitute for professional judgment, and we are not acting as your attorney, accountant, financial adviser, investment adviser, or security professional. In particular:

  • Trading, financial, and analytics tools do not constitute financial, investment, tax, or trading advice, and are not a recommendation to buy or sell any security or asset. Trading involves substantial risk, including the risk of total loss. Past or simulated performance does not guarantee future results. You are solely responsible for your own financial decisions.
  • Cybersecurity tools reduce risk but cannot guarantee the prevention, detection, or remediation of every threat, vulnerability, breach, or attack. No security measure is perfect. We do not warrant that your systems or data will be secure, and we are not liable for security incidents.
  • Consulting, copywriting, marketing, lead-generation, and similar outputs are drafts and suggestions that you must independently review, verify, and approve before use. You are responsible for the accuracy, legality, and suitability of anything you publish or send.

4. AI-generated output

Certain features use artificial intelligence to generate text, audio, images, code, or recommendations. AI output can be inaccurate, incomplete, biased, or otherwise flawed, and may not reflect real events. You must review AI output with qualified human judgment before relying on or acting upon it. You are responsible for how you use AI output, and you must not present it in a way that is deceptive or that violates the rights of others or applicable law.

5. Subscriptions and setup fees

Certain services are offered on a recurring subscription basis and may include a one-time setup or onboarding fee. The applicable fees, billing frequency, and scope are presented at the point of purchase.

  • Subscription fees recur automatically each billing period until cancelled.
  • Setup fees cover initial configuration and onboarding work and are generally non-refundable once that work has begun.
  • Usage of certain features is subject to fair-use limits, quotas, or rate limits, which we may set and adjust to protect the services and manage costs. Higher limits may require a paid or upgraded plan.

6. Billing and renewals

Payments are processed by our third-party payment provider, Stripe. By providing payment information, you authorize us and Stripe to charge the applicable fees and taxes to your payment method. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Fees are stated exclusive of taxes unless noted otherwise. Cancellation and refund terms are described in our Refund & Cancellation Policy.

7. Messaging, calls, and communications compliance

Some services let you send text messages (SMS/MMS), place or receive phone calls, send emails, or otherwise contact people using our tools. When you use these features, you are the sender and initiator of those communications, and you are solely responsible for compliance with all applicable laws and carrier requirements, including the U.S. Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and calling laws, Do-Not-Call rules, A2P 10DLC and carrier messaging policies, and the equivalents in any jurisdiction you operate in or contact. You represent and warrant that:

  • You have obtained all legally required prior consent (including prior express written consent where required) from each person you contact through the services;
  • You will honor opt-out and unsubscribe requests promptly, respect quiet hours and Do-Not-Contact lists, and provide required identification and opt-out instructions;
  • You will not use the services to send unlawful, unsolicited, deceptive, harassing, or high-risk (e.g., premium-rate) communications; and
  • You are responsible for the content of the messages and calls you send.

We provide communications tooling only; we do not review or approve your recipients or content, and we may impose limits, block destinations, or suspend features to prevent fraud, abuse, or unexpected charges.

8. Acceptable use

You agree not to misuse the services. You will not:

  • Use the services for any unlawful, harmful, fraudulent, or abusive purpose;
  • Attempt to gain unauthorized access to our systems, another user's data, or any third-party system;
  • Interfere with, overload, or disrupt the services, or circumvent usage limits, quotas, security, or billing;
  • Use the services to generate or distribute spam, malware, or deceptive content, or to impersonate others;
  • Reverse engineer, resell, or sublicense the services except as expressly permitted;
  • Upload or submit content that infringes the rights of others or violates applicable law.

You are responsible for all activity under your account and for keeping your credentials secure. We may suspend or limit access to protect the services or other users.

9. Your customers and end-user data

When you use services that interact with your own customers, callers, website visitors, or leads (for example, the receptionist, chat, or lead tools), you are responsible for providing any required privacy notices to, and obtaining any required consent from, those individuals, including for call recording, transcription, messaging, and data processing. With respect to that end-user data, you act as the controller (or business), and we process it as your service provider/processor solely to provide the services to you and as described in our Privacy Policy.

10. Intellectual property

We retain all rights, title, and interest in the services, including underlying software, models, and documentation. You retain ownership of the data and content you provide. You grant us a limited, worldwide license to host, process, and transmit that content, and to use it, solely to provide, secure, and improve the services to you and as permitted by law.

11. Third-party services

The services rely on and may integrate with third-party providers (for example, payment, telephony, AI model, email, hosting, advertising, and analytics providers, and platforms you connect such as social or advertising accounts). Your use of those third parties may be subject to their own terms, and we are not responsible for their acts, omissions, availability, or content.

12. Disclaimers

The services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the services will meet your requirements, be uninterrupted, secure, or error-free, or that outputs will be accurate or reliable. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, Mazal and its owners, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, goodwill, or business, arising out of or relating to the services, whether based in contract, tort, or any other theory, even if advised of the possibility of such damages. Our total aggregate liability arising out of or relating to the services shall not exceed the total amounts you actually paid to us in the twelve (12) months preceding the event giving rise to the claim. These limitations are a fundamental basis of our agreement. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law.

To the extent permitted by applicable law, any claim arising out of or relating to the services or these Terms must be filed within one (1) year after the date you knew, or reasonably should have known, of the facts giving rise to the claim; claims not filed within that period are permanently barred. This period is tolled (paused) while the informal dispute-resolution process described in Section 15 is pending. This paragraph does not apply where a longer period is required by non-waivable law.

14. Indemnification

You will defend, indemnify, and hold harmless Mazal and its owners, employees, and suppliers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the services; (b) your content, messages, calls, or communications; (c) your violation of these Terms or applicable law (including messaging, telemarketing, privacy, and consumer-protection laws); or (d) your infringement or violation of the rights of any third party.

15. Dispute resolution; binding arbitration; class-action waiver

Please read this section carefully, it affects your legal rights. Before starting any formal proceeding, you agree to first contact us at hello@mazal.tech and attempt to resolve the dispute informally in good faith for at least 30 days.

Except for claims that qualify for small-claims court and requests for injunctive relief, any dispute arising out of or relating to these Terms or the services will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, for business disputes, its Commercial Arbitration Rules), rather than in court. For purposes of this section, a "business dispute" is any dispute in which you use or purchased the services on behalf of a business. The arbitration will be seated in California, except that where the applicable AAA rules or applicable law require a location reasonably convenient to you, the arbitration may proceed in your county of residence or another location determined under the AAA rules. The AAA rules are available at adr.org. Arbitration fees will be allocated as provided in the applicable AAA rules and applicable law. The arbitrator, not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will decide (i) the enforceability of the class-action waiver below, and (ii) whether a claim falls within the small-claims or injunctive-relief carve-outs above, including any request for public injunctive relief.

You and Mazal waive the right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder of this section remains in effect. Some jurisdictions do not permit mandatory arbitration; where prohibited, this section applies only to the extent permitted by law.

Right to opt out. You may opt out of this arbitration agreement (and the class-action waiver) by emailing hello@mazal.tech with the subject line "Arbitration Opt-Out", your name, and your account email, within 30 days of the date you first accept these Terms, or, if we later make a material change to this Section 15, within 30 days after that change takes effect. Opting out does not affect any other provision of these Terms.

16. Copyright complaints (DMCA)

We respect intellectual-property rights and expect users to do the same. If you believe content available through the services infringes your copyright, send a notice to hello@mazal.tech with the subject line "DMCA Notice" that includes: (a) identification of the copyrighted work; (b) identification and location of the allegedly infringing material; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner; and (f) your physical or electronic signature. We may remove or disable access to allegedly infringing material and may terminate the accounts of repeat infringers.

17. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, power or internet failures, and failures or outages of third-party providers (including telephony, messaging, AI model, hosting, email, and payment providers).

18. Termination

You may cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms or use the services in a way that risks harm, fraud, or excessive cost to us or others. Upon termination, your right to use the services ends. Sections relating to fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination.

19. Governing law

These Terms are governed by the laws of the State of California, U.S.A., without regard to its conflict-of-law principles. Subject to the arbitration section above, the state and federal courts located in California shall have jurisdiction, and you consent to venue there.

20. General

  • Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
  • Entire agreement. These Terms, together with the policies referenced in them (including the Privacy Policy and Refund & Cancellation Policy) and any applicable order, are the entire agreement between you and us regarding the services and supersede all prior or contemporaneous agreements on that subject.
  • No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.
  • Notices. We may provide notices to you by email to the address on your account or by posting within the services or on our website.
  • No third-party beneficiaries. These Terms do not create any rights in any third party, except that our owners, employees, and suppliers may enforce the disclaimer, limitation-of-liability, indemnification, and dispute-resolution (arbitration and class-action waiver) sections.
  • No agency. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and us.

21. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice (for example, by email or in-product notice). Your continued use of the services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, stop using the services and cancel your subscription.

22. Contact

Questions about these Terms? Contact us at hello@mazal.tech.